All legal services are provided as a consultant through Chester & Co Solicitors, a firm regulated by the Solicitors Regulation Authority. SRA no. 625285
Privacy Policy This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address found on our ‘contact us’ page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
DISCLAIMER: PLEASE BE AWARE OF CYBER CRIME. Chester & Co Solicitors will not take responsibility if you transfer money to a wrong bank account. Please speak to your Solicitor before transferring any money to us. If you receive an email from Chester & Co Solicitors requesting your bank details, please contact your Solicitor immediately. Chester & Co Solicitors will not accept service by email of any formal notice or court document.
Complaints Procedure We always work to give the very best possible service. However, if at any point you become concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure opposite. Making a complaint will not affect how we handle your case. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority. What do to if we cannot resolve your complaint The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint. If you would like more information about the Legal Ombudsman, please contact them. Contact details Visit: www.legalombudsman.org.uk Call: 0300 555 0333 between 9am to 5pm. Email: enquiries@legalombudsman.org.uk Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ If we have entered a contract with you by electronic means you may be entitled to use the EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr. Chester & Co Complaints Procedure We are committed to providing a high-quality legal service and care to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. We will send you a letter to acknowledge receipt of your complaint within 3 days of us receiving the complaint, enclosing a copy of this procedure. We will then investigate your complaint. This will normally involve passing your complaint to our Client Care Partner, Lucy Lafferty-Brown, who will review your matter file and speak to the member of staff who acted for you. Lucy Lafferty-Brown will invite to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter. Within 5 days of the meeting, Lucy Lafferty-Brown will write to you to confirm what took place and any solutions she has agreed with you. If you do not want a meeting or it is not possible, Lucy Lafferty-Brown will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Partner to review the decision. We will write to you within 14 days of receiving your request for a review, confirming the final position on your complaint and explaining our reasons. If you are still not satisfied, you have the right to contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ about your complaint. The Legal Ombudsman is an independent complaints body that deals with legal services complaints. The Legal Ombudsman must be contacted within 6 months of receiving our final response to your complaint and in any event within: 6 years from the date of the act or omission giving rise to the complaint; or 3 years from the date from when you should reasonably have known there was cause for complaint. For further information, you should contact the Legal Ombudsman (Helpline number: 0300 555 0333) or refer to their website at www.legalombudsman.org.uk. OR; 9. Alternative complaints bodies (such as ProMediate (UK) Limited at www.promediate.co.uk ) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We would have no objection if you intend to use ProMediate (UK) Limited. If we have to change any of the timescales above, we will let you know and explain why.